Screenlytics
Help & Support

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Step-by-step guides and a responsive support team for any issue you run into.

Contact Support

We personally read every message. Expect a response within 24–48 hours on business days.

support@screenlytics.app

How to enable Usage Access

Why this permission is needed

Android requires explicit permission before any app can read usage events. This protects your privacy — you control exactly which apps can see your patterns.

1

Open Android Settings

Swipe down from the top and tap the gear icon, or find Settings in your app drawer.

2

Go to Apps or Application Manager

Look for "Apps", "Applications", or "App Management" — varies by device.

3

Find Screenlytics

Scroll or use the search icon at the top to find Screenlytics quickly.

4

Tap Permissions → Usage Access

If not there, try: Settings → Digital Wellbeing → Usage Access, or Settings → Privacy → Special App Access.

5

Enable the toggle for Screenlytics

Tap the toggle to turn it ON. Android may show a confirmation dialog — tap Allow.

6

Return to Screenlytics

Go back to the app. Your dashboard should populate within a few seconds.

Different Android versions: The exact path varies by device. Search for “Usage Access” in the Android Settings search bar if you can't find it.

Troubleshooting

The app shows no data or 0 hours screen time

  1. Open Android Settings → Apps → Screenlytics
  2. Tap Permissions and verify Usage Access is enabled
  3. If not listed, go to Settings → Digital Wellbeing → Usage Access (path varies by device)
  4. Enable the toggle next to Screenlytics
  5. Return to the app and pull down to refresh
  6. Data may take up to 30 seconds to populate for the first time

Some apps are missing from the breakdown

  1. This is normal for some system apps Android hides from usage stats
  2. Very briefly-used apps (under 1 second) may be excluded
  3. Ensure the app was not installed after your last phone restart

Screen time numbers seem inaccurate

  1. Android's UsageStatsManager is accurate to the minute but may not capture sub-second interactions
  2. Some manufacturers (Samsung, Xiaomi, Huawei) customize Android in ways that affect accuracy
  3. Try restarting your device and re-opening Screenlytics
  4. Contact us with your device model and Android version if the issue persists

The app crashes or won't open

  1. Go to Settings → Apps → Screenlytics → Storage → Clear Cache
  2. Force stop the app and reopen it
  3. If the issue persists, try clearing data (this resets your local history)
  4. As a last resort, uninstall and reinstall from the Play Store
  5. Contact us with crash details so we can fix it

Uninstall & Data Deletion

Clear all data (keep app installed)

  1. Open Android Settings → Apps → Screenlytics
  2. Tap “Storage”
  3. Tap “Clear Data” (not just Clear Cache)
  4. Confirm — all usage history stored by Screenlytics will be permanently deleted

Completely remove Screenlytics

  1. Long-press the Screenlytics icon on your home screen or app drawer
  2. Tap “Uninstall” or drag to the Uninstall area
  3. Confirm uninstall

Complete removal guaranteed: Android automatically deletes all of Screenlytics' local storage when uninstalled. Since we store nothing in the cloud, uninstalling is a complete and permanent removal of all data.

Still need help?

Include your Android version and device model — it helps us respond faster.

Email support@screenlytics.app
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